How to Log into CCCitrixAccess
- CCCitrixAccess Log in Instructions PDF
Citrix Client Downloads
Current tested versions
- Windows 10 / Windows 8 / Windows 7 - Citrix Workspace App 1911
- Windows Citrix Installation Instructions PDF
- Mac OS 10.13, 10.14 and 10.15 – Citrix Workspace App 1912
- Mac OS X Citrix Client Installation Instructions PDF
Please do not download clients directly from Citrix.com as the newer clients may not be supported on CCCitrixAccess. The CC does not provide support for personally owned equipment (POE).
Older Citrix Client Downloads
Note: Use these only if directed by CC User Support
- Windows 10 / Windows 8 / Windows 7 - Citrix Receiver 4.9
- Mac OS 10.11 and 10.12 – Citrix Receiver 12.7
Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox. Available Languages. English, German, French, Spanish, Japanese and Simplified Chinese. Ask your help desk for set-up instructions. Receiver 12.7 for Mac. 52.9 MB - (.dmg) Download File. Citrix Receiver Updater service stopped working due to a certificate issue at the Receiver Updater Service infrastructure. Due to this issue, automatic update checks will fail silently and you will not be prompted to install a new version of Receiver when it becomes available. Also, when manually checking for updates with Receiver for Windows.
PIV Card Intructions
CCCitrixAccess requires the use of PIV cards for on-site or remote access. If you forgot your PIV card or are having difficulty using your PIV card for login, contact the CC Service Center at 301-496-8400 or visit https://ocio.nih.gov/Smartcard/Pages/default.aspx.
Citrix Receiver 12.7 For Mac
Important Notes
*** If you cannot load CRIS from CCCitrixAccess on a Mac: ***
1. Update the Citrix client using the link above.
2. Rename the computer to 15 characters or less with no spaces or special characters.
3. Call CRIS support at 301-496-8400 to have the new computer name registered.
Citrix Receiver Download For Windows
| Browsers | Windows 10,7 | Mac OS X (10.13 or later) |
| Internet Explorer | Yes | No |
| Safari | Yes | Yes |
| Firefox | No | No |
| Google Chrome | Yes | Yes |
Network Requirements
For best performance always connect directly to your network via a network cable. Wireless and wireless broadband will work but may lose connectivity.
Citrix Receiver Download
Support
NIH CC users should contact the CC Service Desk at 301-496-8400
NIH Institute users should contact their Institute Help Desk or the NIH IT Service Desk at 301-496-HELP (301-496-4357)
If you need a temporary PIV exemption then CC Service Desk at 301-496-8400